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There are several levels of support for SQL Server. Putting these levels on paper and knowing which to choose for your own particular problem can be a task in itself at times. I hope the following definitions of four levels of support will help you in deciding where to turn to obtain the quickest solutions.

Defining levels

1. Books and BOL
2. User groups /Posting ques...

Earlier today I was reading an article by Peter Cripps entitled "Attributes of an IT Architect". Several of his statements won my instant agreement, but one or two left me deep in thought, on the cusp of disagreement. This being a challenging state to be in while halfway into my first cup of coffee, I immediately started a second cup to fuel the train of thought and, ultimately, this post.

What came...

This is the fifth and final article in a multi-article set that describes the basics of Kanban and explores applying Kanban to IT Processes. Part one provides a basic overview of Kanban and how it is used in manufacturing. The remaining parts explore sample scenarios to help generate ideas for your own environment.

The first four articles discuss the basics of Kanban and follow it's application in three fictional environments. In each of these stories the ...

This is the third article in a multi-article set that describes the basics of Kanban and explores applying Kanban to IT Processes. Part one provides a basic overview of Kanban and how it is used in manufacturing. The remaining parts explore sample scenarios to help generate ideas for your own environment.

In this, part 3 of the "Applying Kanban to IT Processes" series, we are exploring the use of Kanban to manage a short-term functional project. This examp...

This is the second article in a multi-article set that describes the basics of Kanban and explores applying Kanban to IT Processes. Part one provides a basic overview of Kanban and how it is used in manufacturing. The remaining parts explore sample scenarios to help generate ideas for your own environment.

In this, part 2 of the "Applying Kanban to IT Processes" series, we are exploring a generic help desk environment and how Kanban helps them improve thei...